FAQ
Frequently asked question
1
How long will my order take to arrive?
The delivery time is estimated in business days. This mostly depends on the local mail carrier to deliver your package.
United States and Canada
10-20 days
Europe
5-10 days
Japan, China
10-15 days
Australia
10-20 days
Rest of the World
10-30 days
United States and Canada
10-20 days
Europe
5-10 days
Japan, China
10-15 days
Australia
10-20 days
Rest of the World
10-30 days
2
How can I contact you?
You can reach us through multiple channels:
1. Contact us using our contact form.
2. Email us on support@vanity-clothing.de
3. Reach us through our social media channels.
We try to respond within 24 hours.
1. Contact us using our contact form.
2. Email us on support@vanity-clothing.de
3. Reach us through our social media channels.
We try to respond within 24 hours.
3
Are all of your products unisex?
Yes. All of our products are unisex. Everyone should be able to wear exactly what they want.
Be Yourself.
Remember to use the size guide to for the best fit though.
Be Yourself.
Remember to use the size guide to for the best fit though.
4
Where are you based?
We are from Germany.
5
Which payment methods do you accept?
Our payment channels are: Paypal, Visa, Marstercard, AMEX, Maestro, Klarna Sofort, eps-transactions, ideal, Bancontact,Shop Pay, Apple Pay and Google Pay.
These can be paid on our website.
If your preferred payment method is not listed here, feel free to contact us anytime.
These can be paid on our website.
If your preferred payment method is not listed here, feel free to contact us anytime.
6
What should I do if I receive a damaged or incorrect item?
We try to make all customers 100% satisfied.
If you are unsatisfied with your product, please send us an email with your name, your order number and a picture of the damaged item.
We will fix that issue for you :)
If you are unsatisfied with your product, please send us an email with your name, your order number and a picture of the damaged item.
We will fix that issue for you :)
7
To which countries do you ship?
Worldwide.
8
Where does my product come from?
We have multiple shipping facilities.
Mainly in Europe and Asia.
We try to work as efficiently as possible and send your product from the facility that is closest to you.
Mainly in Europe and Asia.
We try to work as efficiently as possible and send your product from the facility that is closest to you.
9
What size fits me?
Please read the size guide and choose the right size.
If you are not sure, please email your height and waist circumference to support@vanity-clothing.de.
We will help you choose the right size.
If you are not sure, please email your height and waist circumference to support@vanity-clothing.de.
We will help you choose the right size.
10
What are the return conditions?
You have the right to open and inspect the package, however the product must be returned to us unused.
The product must be unworn and unwashed, with all original labels attached and in the original packaging.
If we receive your return within 28 days of delivery of your order, we will issue a full refund via the original payment method.
Contact us for returns at support@vanity-clothing.de
Learn more about our policies here
The product must be unworn and unwashed, with all original labels attached and in the original packaging.
If we receive your return within 28 days of delivery of your order, we will issue a full refund via the original payment method.
Contact us for returns at support@vanity-clothing.de
Learn more about our policies here
